All Mary Jones soda pack orders are shipped with a flat rate shipping cost of ($???) to 45 states in the United States, excluding Colorado, Oregon, Idaho, Alaska and Hawaii.
Mary Jones and its fulfillment team want you to be absolutely happy with your order.
In the event you receive a damaged order, we will need to see images of the broken/frozen/ruined product in order to open a claim with our shipping carrier. We are happy to replace the damaged product.
In the event you receive the wrong product and are not into surprises, please send us an email and we can remedy the situation.
In the event your tracking says ‘delivered,’ you’ve done your happy-dance, and your package is nowhere to be found – please send us an email so we can open a claim with our shipping carrier.
In the event you place an order, we ship it, and you no longer want your product – please send us an email. We will ask you to return the product to us and refund your order upon receipt, minus the original shipping costs from UPS or USPS on the order. We do not provide shipping labels for returns.
In the event you place an order and immediately change your mind – no problem! We’re happy to refund your order if we haven’t shipped it out yet! If it’s a custom merchandise order, you have up until we print out your order to cancel and receive a full refund. If we have already printed, we will deduct the label cost from your refund.
If something else strange happens and isn’t covered above? Send us an email. We don’t bite!
Mary Jones, including our affiliates Jones Soda Co. (USA) Inc., Jones Soda Co. (Canada) Inc., and Lemoncoco (collectively referred to as “Jones Soda”) understands that you care about how we collect, use, and share information when you interact with our websites, mobile applications, social media sites and handles, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy explains:
We also include special disclosures for residents of California.
This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to non-Mary Jones websites and mobile applications that may link to the Services or be linked to from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices.
Our Services may permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:
When you engage in a transaction using a credit or debit card on our site, we use a payment processor to process your payment; Mary Jones does not collect or store payment card information.
Our Services may permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:
If you decide to invite others to the Services, we will collect your and the other person’s names, email addresses, and/or phone numbers in order to send an email or text message and follow up with the other person. You agree that you will obtain the other person’s consent before giving us his or her contact information. You also agree that you will not send us the contact information of a minor. We will inform any other person you invite that you gave us his or her information in the invitation email.
When you interact with the Services, we collect certain information about your use of our Services automatically. This includes:
We use cookies and other technologies to provide features on our Services. We also partner with other companies that use these technologies to collect information about your use of our Services and your interaction with advertisements served on our behalf.
The types of cookies and tracking technologies our partners use can be categorized as:
Analytics: These technologies help us to understand how visitors interact with our Services by collecting and reporting information about how you and your device interact with the Services.
Personalization: These technologies allow us to serve relevant advertising to you on other websites or apps.
Marketing: These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.
Below is a list of these partners with links to more information about their use of your information and any options they may make available regarding tracking.
We may combine information from the Services together and with other information we obtain from our business records.
We may use the information we collect about you for the following purposes:
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
Service Providers: We engage vendors to perform functions on our behalf, and they may receive information about you. These vendors are obligated by contract to use information that we share only for the purpose of providing these services. The business functions our vendors support include: billing and collection; auditing and accounting; professional services; analytics services; security; IT; and marketing emails.
Online Advertising Partners: We partner with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the internet and then use that information to measure and target ads.
Social Media Platforms: If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.
We share data with other members of our group of companies who covered by this Privacy Policy.
Government Entities: We may also share data when we believe in good faith that we are lawfully authorized or required to do so to respond to lawful subpoenas, warrants, court orders, or other regulatory or law enforcement requests, or where necessary to protect our property or rights or the safety of our employees, our Clients, or other individuals.
Potential Purchasers of Our Business: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.
We may use and share at our discretion data that has been aggregated (information that has been compiled into summaries) or de-identified (information that has been stripped of all unique identifiers such that it cannot be linked to a particular individual).
If you use our Services outside of the United States, you understand that we may collect, process, and store your information in the United States and other countries. The laws in the United States regarding information may be different from the laws of your country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.
The Services are intended for users age thirteen and older. Mary Jones does not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 13, we will delete that information.
All content submitted to the Mary Jones App and/or Mary Jones Gallery is reviewed. Mary Jones reserves the right, in its sole discretion, to deem any content objectionable; we will remove objectionable content within 24 hours of posting. To report objectionable content found on the Mary Jones App or Mary Jones Gallery, please visit our Contact Us page.
Your Account: Please visit the Account login page to update your address information and order subscription.
Email Unsubscribe: If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email newsletter, or email us at info.maryjones@jonessoda.com and we will promptly remove you from all correspondence.
Ad Choices: You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.
Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the other companies who conduct tracking through our Services.
Your browser or device may include “Do Not Track” functionality. We do not honor Do Not Track signals at this time.
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of information about them, as well as rights to know/access, delete, and limit sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights.
To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below.
Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of personal information we collect, and the purposes for which we use personal information. You also have the right to know about the sources of the personal information and to whom it is disclosed or sold. The categories we use below to describe personal information are those enumerated in the CCPA.
Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using personal information for any purpose that is not related to our engagement.
Entities to whom we “sell” information are third parties. Under the CCPA, a business “sells” personal information when it discloses it to a company for monetary or other benefit. A company may be considered a third party either because the purpose for its sharing of personal information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for other purposes.
We collect this personal information from the sources described in the Information We Collect section above for the purposes described in the How We Use Your Information section above.
| Information Type | Collected | Disclosed to? | Sold to? |
|---|---|---|---|
| Personal Identifiers | • Contact information (name, phone number, address) • Social media handles and account information • Unique identifiers (such as those assigned in cookies) | Service Providers | Advertising partners |
| Payment Information | • Payment card data | Service Providers | Not sold |
| Protected Classifications | • Age • Date of Birth • Gender | Service Providers | Not sold |
| Commercial Information | • Transaction information • Billing and payment records • Order history | Service Providers | Not sold |
| Geolocation Information | • Precise (e.g., via street address in our Product Locator tool) • Coarse information (e.g., ZIP code, IP address) | Service Providers | Advertising partners |
| Internet or Electronic Network Activity Information | • IP address • Device identifier (e.g., MAC) • Advertising identifier (e.g., IDFA, AAID) • Information provided in URL string (e.g., search keywords) • Cookie or tracking pixel information • Information about your interaction with our website, app, or email correspondence | Service Providers | Advertising partners |
| Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information | • Call recording (e.g., customer service calls) • Photographs | Service Providers | Not sold |
| Inferences Drawn About You | • User profile • Interests • Preferences | Service Providers | Not sold |
We do not collect health information.
Personal information may be disclosed in additional, more limited circumstances, as described in How We Share Your Information above.
Right to Opt Out of Sale of Personal Information to Third Parties
You have the right to opt out of any sale of your personal information by Mary Jones to third parties. To exercise your right to opt out of the sale of your personal information, please visit our “Do Not Sell My Personal Information” webpage.
Please note that your right to opt out does not apply to our sharing of personal information with service providers.
Right to Know and Request Access to and Deletion of Personal Information
You have the right to request access to personal information collected about you and information regarding the source of that personal information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You also have the right to request in certain circumstances that we delete personal information that we have collected directly from you. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
How to Submit an Access or Deletion Request
You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf through these means.
Verification Procedures
In order to process your request to know/access or delete personal information we collect, disclose, or sell, we must verify your request. We verify your identity by asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email or telephone account stated in the request.
We will not use personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.
Notice Regarding Participation in Financial Incentives
We may run promotions from time to time whereby we incentivize a customer to provide certain pieces of information with us or allow us to retain or share their information; for example, we may offer a one-time discount if an individual signs up for our email marketing list. We will provide you with more information about these incentives when you sign up, and participation is voluntary. If you change your mind, you may opt out at any time.
Special Information for Job Applicants
When you apply for a job with Mary Jones, we collect certain information about you as outlined in this Policy. Information may be collected about you in multiple ways: you may provide it to us in connection with your application; we may make observations in the application process or collect information from public information sources; or you may authorize us to collect information from other sources, such as a former employer or reference.
The following table describes our practices with regard to information submitted in the job application process. If you use our website in the job application process, additional information may be automatically collected, as described above.
| Information Type | Collected | Disclosed to? | Sold to? |
|---|---|---|---|
| Personal Identifiers | • Contact information (name, phone number, address) • Social media handles and account information | Service Providers | Not sold |
| Protected Classifications | • Race and ethnicity • Date of Birth | Service Providers | Not sold |
| Geolocation Information | • Coarse information (e.g., ZIP code, IP address) | Service Providers | Not sold |
| Professional or Employment-Related Information | • Current employer • Employment history | Service Providers | Not sold |
| Education Information | • Education history • Level of education | Service Providers | Not sold |
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
We process “Personal Data,” as that term is defined in the EU General Data Protection Regulation, on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedom related to data privacy. Information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities, as described above.
Users that reside in the European Economic Area (“EEA”), U.K., or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.
If you are a resident of the EEA, U.K., or Switzerland, you have certain rights. We may require you to provide us with information so that we can verify you prior to giving you access to any records containing information about you. These rights include the ability to do the following:
To submit a request to exercise your rights, please contact us at info.maryjones@jonessoda.com. We may have a reason under the law why we do not have to comply with your request, or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Residents of the EEA, U.K., or Switzerland may contact our GDPR Representative at:
Osano International Compliance Services Limited
ATTN: D3MT
25/28 North Wall Quay
Dublin 1, D01 H104
Ireland
We may make changes to this Policy from time to time. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Policy.
For questions about our privacy practices, contact us at:
4786 1st Ave S, Suite 103
Seattle, WA 98134
(206) 624-3557
Email: info.maryjones@jonessoda.com
